This Privacy Policy governs how OEMservicemanual.com collects, uses, maintains, and discloses information collected from users (each a “User”) of the OEMservicemanual.com website (“Site”). This privacy policy applies to the Site and all products and services offered by OEMservicemanual.com.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect only personal identification information from Users if they voluntarily submit it to us. Users can always only supply personal identification information if it may prevent them from engaging in certain Site-related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. This information may include the browser name, the type of computer, and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized, among other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. A user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may set their web browser to refuse cookies or alert you when cookies are sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
OEMservicemanual.com may collect and use Users personal information for the following purposes:
– To improve customer service
Your information helps us respond more efficiently to customer service requests and support needs.
– To improve our Site
We may use the feedback you provide to improve our products and services.
– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To send periodic emails
We may use the email address to send User information and updates about their order. It may also be used to respond to their inquiries, questions, and/or other requests. If Users opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If the User would like to unsubscribe from receiving future emails at any time, we include detailed unsubscribe instructions at the bottom of each email, or the User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel, which is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. However, we may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Data Deletion Policy
This paragraph sets out our policy for responding to requests for data deletion under data protection law. This document explains the rights of the data subject in relation to data deletion and the responsibilities of oemservicemanual.com in responding to such a request.
Individual Rights
An individual has the right to erasure, also known as ‘the right to be forgotten‘. The principle underpinning this right is to enable an individual to request the deletion or removal of personal data without a compelling reason for its continued processing.
When does the right to erasure apply?
As stipulated in data protection law, individuals have a right to have personal data erased and to prevent processing in specific circumstances:
What information do we retain?
We store data about individuals to create and process orders. This data includes name, e-mail address, and address, which is stored on our secure servers in the UK. Our privacy policy stores and uses this data.
If consent is provided, personal data (including the above, plus address, telephone number, and any notes) may be stored in our CRM system so that you can contact us regarding any news, products, and promotions.
How do you request data deletion?
You can request all data we hold about you to be deleted by raising a support ticket from any page on our website or your account dashboard or by emailing: help@oemservicemanual.com. Once requested all data will be deleted within 7 working days.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. Therefore, we never collect or maintain information at our Site from those we know are under 13, and no part of our website is structured to attract anyone under 13.
Your acceptance of these terms
By using this Website, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes. Should you have any queries about this privacy policy please raise a support ticket here.
